Shipping Methods
The purchased or ordered products can be picked up in the following ways:
- In person: by prior appointment, in Nagykanizsa or Zalakaros.
- Courier service: The shipping is handled by Packeta Hungary Ltd. The current shipping fee is shown when the item is added to the cart.
Before finalizing your order, please check the stock information displayed next to the selected product:
- In stock: The product is currently available in stock, so after a successful order, you can receive your item quickly.
- Made to order: You can place your order by emailing audrey@audreyleathergoods.hu. I will then contact you to discuss further details.
- Out of stock: The product is not available in stock and cannot be added to the cart, but you can place a pre-order by emailing audrey@audreyleathergoods.hu.
Shipping times:
For products in stock:
- In person: by prior appointment, pickup is available in Zalakaros or Nagykanizsa.
- Courier service: the package is delivered within 2-3 business days.
For made-to-order products:
- The average waiting time is 1-4 weeks.
- In person: the item can be picked up immediately after completion.
- Courier service: within 2-3 days after completion.
IMPORTANT!
Please make sure upon receiving the package that the packaging is complete and undamaged! Claims regarding the contents of the package can only be accepted if the missing or damaged condition is recorded on the delivery note in the presence of the courier!
RETURNS POLICY
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or wrong size or if a product is missing), please contact our customer service within 14 days of the receipt of the product(s). If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
In order to avoid problems with sizing, please carefully review the sizing information provided on our website.
If you are not completely satisfied with your product, please send us a written statement about your refund and simply return the unused product(s) in its original packaging within 8 days of receipt for a refund. All products must be returned in their original packaging with all enclosed documentation.
We would like to stress that if the product you received is according to your order (the product is in perfect condition and the size you ordered) we can only accept unused products. If we find signs of use, we will not be able to give you a refund.
When we receive the product, we will refund the value of the purchased product, but not the original freight.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
Our return address is:
Adrienn Tálosi
Petőfi str. 39..
Zalakaros
8749
Hungary
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund (if applicable) within 5 working days.